Returns & Refund Policy

At SONA, we take great care in ensuring every order is carefully inspected before it is dispatched.

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

For hygiene reasons, all earrings are non-returnable once dispatched.

If your order arrives damaged, faulty, or you have received the incorrect item, please contact us within 48 hours of delivery by emailing wearesonas@gmail.com with your order number and clear photographs of the issue.

Where a product is confirmed to be faulty, damaged, or incorrect, we will offer an appropriate remedy in accordance with your statutory consumer rights, which may include a replacement or refund.

This policy does not affect your statutory rights under UK consumer law.