Refund policy
Returns & Refunds
We hope you love your SONA pieces. If you change your mind, you may request a return within 14 days of receiving your order.
Returns
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with its original packaging
To request a return, please contact wearesonas@gmail.com within 14 days of receiving your order. We will provide you with instructions on how to return your item.
Please do not send items back without contacting us first.
Earrings
For hygiene reasons, we ask that earrings are not tried on if you intend to return them.
Earrings must be returned unworn, unused and in their original condition and packaging to be eligible for a return.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied items.
Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or incorrect.
Email wearesonas@gmail.com with your order number and photographs of the item, and we'll work with you to resolve the issue.
Your statutory rights are not affected.
Refunds
Once your return has been received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.
Return Shipping
Unless an item is faulty or incorrect, customers are responsible for the cost of returning their order.
If an item is faulty or we have sent you the wrong item, SONA will cover the reasonable cost of returning it.
Contact
For any questions regarding returns or refunds, please contact:
SONA London
London, United Kingdom