Terms of Service

Last updated: July 2026

Welcome to SONA. By accessing or purchasing from www.wearesonas.com, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Us

SONA is an online retailer offering premium jewellery and accessories. Throughout these Terms, "we", "us", and "our" refer to SONA.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website.

3. Products

We strive to display our products as accurately as possible. However, colours may vary depending on your device or screen settings.

As many of our products are handcrafted or finished by hand, slight variations may occur and are not considered defects.

Product descriptions, pricing and availability may change without prior notice.

4. Pricing

All prices are displayed in Pounds Sterling (£) unless otherwise stated.

We reserve the right to change prices at any time without notice.

5. Orders

Once you place an order, you will receive an order confirmation email.

Acceptance of your order occurs when your order has been dispatched.

We reserve the right to refuse or cancel any order where fraud or unauthorised activity is suspected.

6. Payments

We accept secure payment methods offered through Shopify.

Payment must be received in full before your order is dispatched.

7. Shipping

Delivery times provided are estimates only.

SONA is not responsible for delays caused by couriers, customs, severe weather or events outside of our control.

8. Returns & Refunds

Please refer to our Returns & Refund Policy for full details.

Due to hygiene reasons, earrings are non-returnable.

Where products are faulty, damaged or supplied incorrectly, your statutory rights remain unaffected.

9. Product Care

To maximise the life of your jewellery, we recommend following the care instructions provided on our website.

Normal wear and tear, accidental damage or misuse are not covered under these Terms.

10. Intellectual Property

All content on this website, including but not limited to photographs, product designs, logos, graphics, text and branding, is owned by or licensed to SONA.

No content may be copied, reproduced or used without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, SONA shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes liability where it cannot legally be excluded under applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: wearesonas@gmail.com

Thank you for choosing SONA.